October 18, 2007
Sprint Nextel Corporation
Re: New Sprint service
To whom it may concern,
My husband and I ordered a two year contract last week and are experiencing problems with exchanging one of the phones we ordered. I’ve spent countless hours navigating your customer service phone lines, we still have no resolution. The Customer Service Department transfers me over to the Tele Sales Department who transfers me over to the Web Support Department who says I need to speak with someone in Customer Service. Among this circular journey I traveled no less than five time (just this morning) I’ve occasionally taken a detour to Web Sales, Corporate Headquarters, Oder Support and we even took a drive to Sprint Store in the next city over (45 minutes away) on the advice of a representative at National Sales Support. I spent just today from 8am to 1:30pm this afternoon navigating this quagmire and instead opted to contact corporate sales for resolution ultimately putting me in touch with Jeff.
I simply would like to return my KRZR for a Fusic like the one my husband received. The KRZR doesn’t deliver what is promised on the website however my husband and I both really like the Fusic. We would like to keep the contract we signed up for however we expect to be able to successfully exchange equipment for the equipment we choose, especially within the first week of service. Please aid us with this simple exchange or we will regrettably cancel our service and take whatever future business elsewhere as well as encourage all of our friend’s family and coworkers to avoid Sprint/Nextel.